TVE- Refund Policy

STEP 1: Troubleshooting 
We do not want, you, to be without your device for any unnecessary time. It may be something as simple as, changing your coil when ‘Check Atomiser’ shows on your device.

At the first instance of an issue arising, google and you tube are a great place to start. We are always available via Email, Phone, Facebook and Messenger to answer any queries and questions. Or visit us in store so we can have a look at your device.

Email: myorder@thevapeemporium.com.au 
Phone: 0424-000-060
Instagram: @TheVapeEmporiumAustralia 
Facebook: The Vape Emporium Australia @thevapeemporiumaustralia
Address: Shop 5/1 Marble Arch Place, Arundel QLD 4214

STEP 2: Terms and Conditions 
Please, thoroughly read our Terms and Conditions for Warranties/Returns/Refunds (Below)
If you believe, your item, has not been from user error and is under warranty, please go to step 3. 

STEP 3: Contact Us 
If you have tried the above and your device is still not working, please return your item in store or send your item back. In its original packaging and with proof of payment to;

To: The Vape Emporium

Shop 5/1 Marble Arch, Place Arundel QLD 4214

Also we ask that you add your best contact information, with your name, so we can contact you about an outcome.  

STEP 4: 
The Vape Emporium Staff, will look over your device and advise if your product is deemed under warranty. We will contact you via phone or email, to advise of the decision.

STEP 5: 
On your advice, The Vape Emporium will refund your item or replace your item.

Terms and Condition – Warranties | Returns | Refunds | Replacement 

The guarantees under the ACL are provided in sections 51 to 59 inclusive of the ACL (“Statutory Guarantees”) and the remedies are provided in sections 259 to 266 inclusive of the ACL (“StatutoryRemedies”). 
While individual circumstances may vary and the law is uncertain, the policies set out in this document are intended to provide you with remedies that the vape emporium Australia believes to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products. 
Our policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under the law in relation to the goods sold by the vape emporium 
the vape emporium does not issue refunds or returns for change of mind. However, all hardware falls under a 3-month warranty, from date of Customer Purchase. Warranty is covered if, a manufacturing fault or defect is present. Or when any issue arises, that has not been caused by user error. 

What is considered as User error? 
• User not using the device for its appropriate use, as deemed by The Vape Emporium and the Manufacturer. 
• User not following instructions of use, from Manufacturer leaflet and The Vape Emporium. 
• USB cable being used to recharge device in an external battery device. The Vape Emporium always recommends and advises that an external battery charger, must be used for the safe practise of your batteries. This also prevents the device from over heating and frying the chip. If a battery charger is not used and the device has stopped working due to the charging being done through a USB port, this device will not be held under warranty. 
• Water damaged, dust/grime damaged, smashed screen, fading, caused from dropping/hitting the device. 

To be eligible for a return/refund, your item must be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Therefore, all E Juices fall under perishable goods and are not eligible under the return/refund.

Additional non-returnable items: 
Gift cards 
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund, please contact us at myorder@thevapeemporium.com.au.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at myorder@thevapeemporium.com.au and send your item to: The Vape Emporium, Shop 5/1 Marble Arch Place, Arundel QLD 4214

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 
To return your product, you should mail your product to: The Vape Emporium, Shop 5/1 Marble Arch Place, Arundel QLD 4214 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.